Who you are contracting with.

Meridian Elevate is the trading name of Charlie Owen, operating as a sole trader in the United Kingdom.

References within these Terms to “Meridian Elevate”, “we”, “us” or “our” mean Charlie Owen trading as Meridian Elevate.

Services begin with an agreed scope.

A client relationship begins after the client confirms by email that they wish to proceed with a Meridian Elevate package or agreed scope of work.

Meridian Elevate will then issue a written proposal, quotation or confirmation of scope from charlie@meridianelevate.co.uk. The applicable proposal, quotation and these Terms together form the basis of the agreement between the client and Meridian Elevate.

Setup is funded before work begins.

The setup fee for the selected package must be paid in full before Meridian Elevate can commence setup work.

Setup fees are designed to cover the actual infrastructure, implementation and third-party costs required to establish the agreed commercial foundation.

Payment is currently accepted through PayPal unless another payment method is expressly agreed in writing.

Setup fees become non-refundable once committed.

Once setup work has commenced or Meridian Elevate has committed or paid third-party costs on the client’s behalf, the setup fee is non-refundable to the extent that work has been performed or costs have been committed.

This reflects the fact that setup expenditure may include services, registrations, infrastructure and other costs that cannot themselves be refunded once purchased or initiated.

The monthly retainer does not begin during setup.

No monthly retainer is payable while the agreed package setup is being completed.

Meridian Elevate will confirm when the required setup has reached launch readiness. This date will be referred to as the Launch Date.

The first monthly retainer becomes payable in advance on the Launch Date. Future monthly retainers will then fall due on the corresponding calendar date each month.

Where setup takes longer because of genuine implementation requirements, the client will not be charged an ongoing retainer until Meridian Elevate declares the service ready to launch.

Three months from launch.

Ongoing Meridian Elevate packages have a minimum commitment of three calendar months beginning on the Launch Date.

Following completion of the initial three-month period, either party may terminate the ongoing service by giving at least 30 days’ written notice.

Delivery depends on cooperation from both sides.

The client agrees to provide accurate information, documents, credentials, approvals, commercial information and other reasonable assistance required for Meridian Elevate to perform the agreed services.

Meridian Elevate will discuss important campaign material with the client before use, including significant outbound messaging, presentations, pitch material, marketplace listings and HTML email campaigns where applicable.

The client remains responsible for ensuring that information, statements, pricing, capabilities and claims they provide to Meridian Elevate are accurate and may lawfully be used.

Projects cannot remain open indefinitely.

Where progress is delayed because the client does not provide required information, documentation, approvals or access, Meridian Elevate may pause the project until the required input is received.

If the client remains inactive or fails to provide reasonably required information for 30 consecutive days, Meridian Elevate may suspend or close the setup project. Any setup fee already used for work completed or costs committed will remain non-refundable.

Unexpected expenditure will be discussed first.

The quoted setup fee is intended to include the expected costs required to implement the agreed package.

If an unexpected third-party requirement or additional expenditure arises outside the agreed scope, Meridian Elevate will discuss this with the client before incurring the additional cost.

Commercial activity cannot guarantee a specific outcome.

Meridian Elevate agrees to provide the services, commercial infrastructure and activity described within the agreed package or proposal.

Meridian Elevate does not guarantee any specific number of leads, meetings, opportunities, contracts, clients, marketplace sales, revenue, contract value or other commercial outcome.

Commercial performance is influenced by factors outside Meridian Elevate’s control, including market conditions, the client’s proposition, pricing, capability, competitiveness, buyer demand, client responsiveness and decisions made by third parties.

The commercial foundation is built to remain with the client.

Once applicable fees have been paid, bespoke commercial materials, client-specific setup assets, campaign materials and operational processes created specifically for the client are intended to remain available to that client and, where applicable, its UK entity.

Meridian Elevate is designed so that a client may eventually operate the implemented commercial foundation internally without requiring Meridian Elevate indefinitely.

Meridian Elevate retains ownership of its underlying methodologies, service structures, general templates, frameworks, systems, processes, know-how and intellectual property. These may not be resold, licensed, repackaged or commercially reproduced as a competing service without written permission.

Commercial information is treated confidentially.

Each party agrees to take reasonable care to protect confidential commercial, operational, financial and strategic information received from the other and not to disclose it except where required to deliver the agreed services, authorised by the other party or required by law.

Taxes are applied where legally required.

Prices are exclusive of any taxes, duties or similar charges that may become applicable. UK VAT or other applicable taxes will be charged where legally required.

Some services depend on third-party providers.

Meridian Elevate may use or coordinate third-party providers, platforms, marketplaces, software and infrastructure as part of the agreed service. Meridian Elevate is not responsible for outages, policy changes, suspensions, delays or failures caused solely by third parties outside its reasonable control.

Services are delivered on a commercially reasonable basis.

Meridian Elevate will use reasonable skill and care when providing the agreed services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. Subject to applicable law, Meridian Elevate will not be responsible for indirect or consequential commercial losses arising from market decisions, third-party decisions or outcomes that cannot reasonably be controlled by Meridian Elevate.

Website material is provided for information and professional context.

Information published on the Meridian Elevate website is provided in good faith for general information, commercial context and professional portfolio purposes.

Case studies relating to Charlie Owen’s previous employment reflect his own professional experience and career history. References to former employers, clients or other organisations do not imply their endorsement of Meridian Elevate unless expressly stated.

Company-level information may also be drawn from public sources such as Companies House or other publicly available corporate material where identified.

Terms may be updated as the service develops.

Meridian Elevate may update these website Terms from time to time. Changes will not retrospectively alter an agreed client proposal or contractual commitment unless agreed between the parties or required by law.